Returns Policy
Returned items must have not been worn, washed, altered and all original tags must be attached. Products marked as SALE cannot be returned or exchanged.
We are happy to refund any item purchased on the website (excluding SALE items). Unwanted goods may be returned for a refund (shipping costs excluded) provided that:
- you have requested to return your items within 14 days of receipt of goods;
- you have returned the goods for refund within 7 days of receiving the returns label;
Goods are classified as faulty if they are received damaged or have been sent incorrectly. Where possible, we will offer to replace items deemed faulty. Exchange of goods is subject to availability. You will receive a full refund if the item cannot be replaced.
If you want to return or exchange a faulty or incorrect item, please contact us before sending the parcel back; let us know the problem and we will advise you how to return it. We may be required to send photos of items received with defects.
We cannot accept the following returns:
- Any item requested for return outside the 14 day timeframe
- Items that have been worn, washed, or altered
- Swimwear where the hygiene strip has been removed
- Any product deemed by us to be non-resalable
- Items where the branded packaging has been damaged
We have the right to deny the refund or exchange request if the items returned do not meet our return policy standards.
A refund will be issued to the original card used for the purchase within 14 working days of receipt of the return. Please note: processing timelines are dependent on your bank. This refund will include the full value of the items returned, but excluding shipping or return courier costs or any customs or sales taxes you may have paid.
In general, we do not cover shipping charges for returns or exchanges unless the item is deemed faulty (due to a manufacturing defect or if the incorrect item has been shipped), whereby we will also pay for the cost of the return shipping.
Late delivery does not entitle you to refuse or cancel the order.
Signing for goods accepts the goods into your care, and that they have been received complete and in undamaged packaging. You have the right to refuse damaged or incomplete parcels.
Returns procedure:
Send us an e-mail at hello@zazazu.com
State your name, order number, specify the package condition, attach photos of the packaging and the goods, add comments to describe the reason of return or replacement request.
Wait for your request to be approved and your e-mail to be answered.
Our customer care team will contact you in case we need additional clarification regarding your request.
After your request has been approved, you will get a confirmation e-mail with shipping guidelines.
Package your items carefully; with each item in condition you received it and with all labels attached (including hangers, if any).
It’s important to note that we reserve the right to not accept returns sent back before getting the approval.
Returns address:
ZAZAZU LTD, Cyprus, Leoforos Mesoyis street, No 124, shop 3, 8280 Mesoyi Paphos
For more information regarding our returns procedure, please contact us at hello@zazazu.com